Winning Strategies for Dealing with Difficult People – OnDemand



This program is designed to provide participants with skills, tech­niques and strategies to professionally and confidently deal with dif­ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee.

What You’ll Learn:

  • The role of power, structure and tension in relationships
  • Conflict or compromise – selecting the right strategy
  • Dealing with anger
  • Neutralizing a hostile environment
  • Building bridges instead of walls
  • Communication techniques in difficult situations


Dr. Rick Goodman

Dr. Rick Goodman speaks from real-life experiences and achieves great results! Rick is the author of Living a Championship Life “A Game Plan for Success” which has been widely acclaimed since its release. Rick has worked with companies of all sizes-from small businesses and entrepreneurial startups to Fortune 500 companies His high-energy content rich keynotes, seminars and workshops are designed for associations and firms of all sizes that want to maximize their potential.