LEGAL
Fundamentals of SBA Lending: Documenting, Closing and Funding the SBA Loan
August 8, 2013
This program is also available August 22, 2013.
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
At one time SBA loans were considered loans of last resort because of the complexities and nuances of SBA requirements and closing process. As credit standards have tightened, government guaranteed loans have gained prominence whereby lenders appreciate the credit enhancements provided through SBA programs to provide to credit facilities as well as fee income earned on SBA loans sold in the secondary marketplace. While these programs are readily available and encouraged by the SBA, they can be complicated for lenders. The live audio conference will walk you through the details you need to know to prepare successful SBA loans. If a SBA loan is not properly documented, closed and serviced, it could lead to a partial or full denial of the guaranty in the event of a default with respect to a 7(a) loan or result in the failure of lenders interim loan to be refinanced with a 504 loan debenture. You will learn who’s eligible for loans, the different programs available (Standard 7(a) Loan Processing, Certified Lender Program), Preferred Lender Programs, 504 Loan Program, how the process works, what you need to document, and how to avoid common pitfalls.
HR
Satisfying OFCCP’s Internet Applicant Rules
August 6, 2013
This program is also available August 27, 2013.
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
The Office of Federal Contract Compliance Programs continues to clarify the definition of an Internet applicant and the evolving guidance gives employers additional direction and assistance. Moreover, the OFCCP has initiated a systematic process for monitoring adherence to the Internet Applicant Rule. This live audio conference will review the continuously developing OFCCP guidance and provide you with a greater understanding of what is included in the definition of Internet and related technologies, who is an applicant, what records must be kept, the role of recruiters, managing data and what parameters an employer can establish around its application process.
ACCOUNTING
Tax-Exempt Financing for Nonprofits
August 7, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
This live audio conference will focus on when and how a nonprofit entity should consider tax-exempt financing. You will learn the types of financings available in the tax-exempt market, including what your institution and governing board should consider in making a good borrowing decision. You will learn the mechanics of tax-exempt financing and the common legal and securities law issues to consider from attorneys with more than 40 years combined experience in tax-exempt financing.
Learning Objectives:
- You will be able to identify considerations for different kinds of nonprofits.
- You will be able to review the credit spectrum and your credit analysis.
- You will be able to discuss types of tax-exempt debt.
- You will be able to explain common tax and securities law issues.
CONSTRUCTION
Basic Principles of Construction Insurance
August 13, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
This live audio conference will offer an overview of basic insurance coverage used for construction projects. The presenters will discuss how to secure appropriate insurance coverage at a project’s inception and what to do when claims arise during construction or after project completion. Builder’s risk, CGL and other common project policies will be discussed. Prior attendees have described this as among the best presentations they’ve participated in, extremely informative and useful, and have described the presenters as knowledgeable and possessing in-depth understanding of the subject matter and an ability to convey it clearly in a 90-minute audio conference.
Learning Objectives:
- You will be able to discuss builders risk insurance.
- You will be able to explain general liability insurance.
- You will be able to identify what are typical exclusions and endorsements in builder risk and general liability insurance.
- You will be able to define appropriate insurance coverage at projects inception.
SALES & MARKETING
How to Use Facebook® as an Effective Sales Tool
August 8, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Cold calling is becoming less and less effective. It has become harder than ever to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder.
With over 800 million active users Facebook® is quickly becoming the destination of most Internet users. Companies looking to develop and increase sales can use Facebook® to pinpoint and engage prospects that are most likely going to buy their products and/or services.
Whether you are a social media novice or expert this live audio conference will give you the tools needed to attract and convert potential prospects using Facebook® overnight.
MEDICAL
Dealing with Difficult Patients
August 21, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Growing health care demands nationally exacerbate the challenges in excellent communication among providers and between providers and patients. The cost of higher patient acuity, fewer resources, and frustrated health care consumers can lead to difficult moments for providers and patients alike. This live webinar provides the care provider and the health care administrator perspectives on difficult interactions between people, ways to prevent and mitigate challenging interactions, and several tools to use when facing these difficult interpersonal communications. The purpose of this live webinar is for attendees to come away with a reframed perspective on difficult interactions and with renewed optimism and confidence to handle challenging interpersonal interactions.
CUSTOMER SERVICE
How to Say “No” to a Customer and Keep Them Coming Back
August 7, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
No is a word customers never want to hear. How do you keep them coming back when giving a yes is not an option? Could you be hurting your business by saying yes because no is outside your comfort zone? And how do you ensure that everyone inside your company, regardless of their role, knows how to instantly deliver a skilled response that takes the sting out of no, calms your most volatile customers, and keeps you from being seen as the villain in their story? When a customer gets a no in the wrong way, they may take to social media to complain about your company to the masses. Additionally, when a leader consistently overrides a staff member’s no with a yes, it takes the wind out of the team’s sails and lowers employee engagement. There’s never been a more important time to garner the tools for saying no in a way that keeps both your company’s reputation and customer loyalty high.
This live audio conference offers effective ways to say no. It gives you specific words to use, how to handle a customer who won’t take no for an answer, and ways to evaluate creative alternatives to no that can bring you more business and keep customers coming back. The audio conference will also provide a strategic approach to supporting a properly used no that anyone inside your company can use effectively.