Winning Strategies for Dealing with Difficult People



In this audio seminar; learn why it is important to calm upset clients and what leads them to become upset in the first place. Also presented are proven techniques for disarming irrational clients and discover the four personality styles and how that effects your communication. In addition; ethical issues in client representation such as special consideration for clients with special needs; proper closing statements in contingency cases and the proper way to communicate when you are keeping your client informed will be discussed. In addition; our speaker; Attorney Brad Rabinowitz; a partner in the New York City law firm of Akabas & Sproule; will share his insights and address ethical issues regarding client representation.

What You’ll Learn:

  • Why is it important to deal with upset clients?
  • Why do clients get upset?
  • What can you do?
  • Ethical Issues in client representation.
  • After the Client Has Gone – guideline for managers.
  • Calming upset clients.

Credits You’ll Earn:

AK 5g / 2e, AZ 5g / 2e, CA 5g / 2e, CO 7g / 2.4e, FL 7g / 3.5e, GA 5g / 2e, ID 2g / 2e, IL 5g / 2pr, KY 5g / 2e, MA 5g /2e, MO 5g, MT 5g / 2e, NE 6g / 3pr, NV 5g / 2e, NH 3g / 2e, NJ 5g / 2e, NY 5g / 2e, ND 5g / 2e, OR 5g, TN 3g / 2d, TX 5g, UT 5g / 2e, VT 5g, WA 5g / 2e, WV 6g / 2.4e, WY 6g / 2e


  • g = general
  • e = ethics
  • d = dual
  • pr = professional responsibility