Description
Learn how to deliver bad news in a way that builds trust and generates positive outcomes.Many employees dread having to deliver unpopular news to their boss. These conversations are uncomfortable and often involve conflict. Some bosses do not respond well to negative news, which can make the challenge even more daunting. Yet these difficult interactions are critical for maintaining transparent communication, honoring boundaries, and building trust. Sometimes employees resort to drama, playing the role of victim, rescuer, or persecutor instead of dealing with the issue head on. This is completely understandable, but it only makes things worse. This material will present a new framework for approaching difficult conversations with superiors that balances compassion with accountability. Employees and their bosses deserve caring, creative, and accountable conversations about what matters most. Learn a threepart skillset and template for delivering bad news (and any other kind of conflict) in a way that builds trust and generates positive outcomes. Stop fearing bad news and start embracing it to create something better.
Date: 2021-04-13 Start Time: End Time:
Learning Objectives