Electronic Communication Etiquette: What Every Customer Service Professional Should Know

$99.00

SKU: 409549

Description

Update your ecommunication skill set to build relationships and get the results youre looking for.
In a survey compiled in 2020, Project.co found the majority of people in an organization regularly had to repeat information to others, and most found that annoying. In addition, in our post2020 world, people are working in many different ways and myriad places. Finally, in many workplaces, electronic mediums make up the majority of our professional communication channels. That is why it is important to be wellversed in the etiquette rules of various mediums used for electronic communication.
This presentation will share best practices for using proper etiquette when communicating electronically via phone, email, instant messaging, and social media or web platforms. It will also share tips on identifying the most appropriate electronic medium for various types of communication. Finally, it will demonstrate why professionalism still matters in these mediums.

Date: 2023-07-13 Start Time: 1:00 PM ET End Time: 2:05 PM ET

Learning Objectives

What Is Professionalism and Why It Matters
• Definition of Professionalism
• Why First Impressions Matter to Organizations
• When Communicating Through Electronic Means, Think of the In-Flesh Person Instead of the Medium
• Pros and Cons of Electronic Communication

Telephone Etiquette
• Basic Guidelines for Answering the Phone and for Leaving Messages
• Utilizing Cell Phones for Talking or Texting at Work
• Importance of Not Over-Utilizing Cell Phones When With Others

Email
• Refresh on Using Email at Work
• When to Use Email and When (and How) to Use Instant Messaging Platforms
• Freedom of Information Act and How It May Apply to Your Email

Social Media
• Follow Employer’s Guidelines When Using Social Media at Work
• Best Practices for Engaging With Social Media
• Overview of Some of the Most Common Social Media Platforms Used at Work

Conclusion
• Handling a Faux Pas
• Review of Today’s Session
• Why All of This Matters

Patricia Simpson-Game Changing Etiquette