Description
Gain a better understanding of the attributes Customer Relationship Management can play within supply management.Many supply management organizations desire to deeply impact organizational spending and supplier performance. To many procurement groups are unable to gain Internal customer cooperation in strategically and proactively involving them in their expenditures. Early involvement by procurement in sourcing typically achieves 1017 in cost benefits. Late (or no) involvement typically reduces achieved savings to 05. This information helps the persons responsible for supply management to strategically build and implement a procurement customer relationship management program. It will also provide practical ways the supply management group can maintain and grow Internal customer service that will draw and influence internal Lines of Business (LOB) departments to work together with the procurement team in a collaborative manner. These methodologies are hallmarks of topperforming supply management organizations.
Date: 2019-05-08 Start Time: End Time:
Learning Objectives