Description
Uncover the root of manipulative behavior and learn how to approach these situations with confidence.Have you ever been in a situation where you felt like you couldn’t win no matter what you say or do, you are wrong? How do you avoid that frustrated feeling when you know there must have been a better way to handle yourself? What are some techniques for staying calm and diffusing others to avoid drama and get to the point? How can you use techniques of influence without being a manipulator yourself? This topic goes beyond ‘tips and strategies’ to uncover the roots of manipulative behavior. Exploring why people play games allows you to diagnose the reasons behind their actions, which provides a framework for approaching situations from a position of confidence. From there you can disarm them, move beyond the game playing, and take control of your communications.
Date: 2021-09-10 Start Time: End Time:
Learning Objectives
Identify Manipulative Communication
• What Is Manipulation? What Motivates Manipulators?
• How Is Manipulation Different From Influence?
• How Can You Recognize Manipulative Communication?
Stay Calm, Confident, and Conscious During Manipulative Encounters
• Reframe Impressions That Trigger Defensiveness and Anger
• Leverage Rational Thought Patterns to Be in Control of Thoughts, Feelings, and Behaviors
• Circumvent the Internal Fight or Flight Response to Stay Calm and Focused
Diagnose Difficult People and Confront Manipulation at Its Root
• Buy Time in Communications to Move From Reaction to Response
• Identify the Root of Manipulation to Determine the Best Approach
• Disarm Manipulators to Take Control Without Escalating or Triggering Defensiveness
Resist Manipulative Communication to Preserve Peace and Approach Genuine Dialog
• Separate the Person From the Problem to Perform Without Intimidation
• Master Techniques for Communicating With Clarity, Conciseness, and Confidence
Sheryl Prindle-Professional Coach Academy
