Description
Learn relevant ways to continuously improve your skills in sensitive conversations.This presentation will help you define meaningful ingredients of a facilitation mindset and describe tendencies that can hamper conversations on sensitive topics. This topic will help you discuss preparation best practices and facilitation skills as well as explain the importance of guarding the process. The presentation will help identify high quality topical and reflective questions and help you recognize suitable ways to handle delicate dynamics during conversations. The topic will review relevant ways to continuously improve your skills in these conversations.
Date: 2021-07-13 Start Time: End Time:
Learning Objectives
Mindset and Preparation
• Your Facilitation Mindset
• Human Tendencies Turned Hurdles
• Guidelines for Success
Facilitation Techniques and Skills
• Preparation Best Practices
• 10 Facilitation Skills
• Guarding the Process
The Art and Skill of Asking Great Questions
• The Power of Emotions and Questions
• Examples of Topical Questions
• Examples of Reflective Questions
Handling Delicate Situations and Dynamics
• The Power of Assumptions, Labels, and Biases
• Adversary, Ally, Accomplice, and/or Partner
• A Delicate, Skillful Balancing Act
Evaluating and Improving These Conversations
• Learning Review Process
• Blameless Post-Mortem Questions
• Unique Ways to Continuously Listen, Learn, and Grow
Questions and Answers and Additional Insights and Tips
CLE (Please check the Detailed Credit Information page for states that have already been approved) ,NALA ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Carolien Moors-HardTalk Biz Coaching
