Description
Implement various techniques and solutions that will create a more successful interaction with team members and customers.When the global pandemic was declared in March of 2020, companies all over the world felt pressured to adapt to a new business environment. Service departments experienced a surge of customers demanding solutions. A surge in customer service means a surge in call volume, and when call volume is high, wait times increase, and customer satisfaction falls. However, despite the drastic changing world, even postCOVID19 surges in customer service and high call volumes are not anything new or unordinary. This topic will prepare you with concepts that will provide a proactive plan to be put into place. There are various techniques and solutions that will create a more successful interaction with team members and customers, which not only helps the enduser, customer, or client, it is better for your teams, and their overall outlook, stress levels, and engagement for positive outcomes.
Date: 2021-04-15 Start Time: End Time:
Learning Objectives