Description
Gain an understanding of the best persuasion and negotiation policies for collection professionals.Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless at best and a drain on your valuable time and money at worst. This topic will help credit and collections professionals to better develop their negotiation tactics, implement policies and procedures that will make negotiation easier and more effective, and better understand when to seek help from outside your organization.
Date: 2023-10-17 Start Time: End Time:
Learning Objectives
Commercial Collections
• Collecting Internally
• Credit and Collections Policies
• Timing Your Efforts
• Outside Collections
• When to Place
• Collection Agency vs. Attorney
• Managing Your Customer Base
• Being Aggressive Without Losing Future Business
• How to Know When to Cut Bait
Consumer Collections
• FDCPA and State Regulations
• Know the Risks
• Stay Aggressive
• The Importance of Training
• Create a Script/Handbook
• Monitoring and Compliance
• Utilize Outside Collections
• Agencies vs. Lawyers
• Alternative Fee Structures
Unusual Circumstances
• Collateral
• When to Seize and When to Wait
• Doubling Down
• Other Security
• Judgments
• Promissory Notes
• And More
CLE (Please check the Detailed Credit Information page for states that have already been approved) ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Raymond P. Wendolowski Jr., Esq.-Bernstein-Burkley, P.C.
