Key Behaviors in Managing with Empathy

$149.00

SKU: 410111

Description

Explore your personal communication style and learn how to build empathy into your professional identity as a manager.
Many individuals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed The Great Resignation, more and more employees are searching for a career that gives them purpose and provides growth and empathetic regard to worklife balance. This presentation will give you an opportunity to learn how managing with empathy can help you build relationships, retain talent, and create a positive working environment. We will discuss how to navigate difficult conversations individually and in groups.
We will explore your communication style and learn how to build empathy into your professional identity as a manager. Learning to communicate is critical for our time as more employees are burnt out and expected to do more with less.

Date: 2022-10-19 Start Time: 1:00 PM ET End Time: 2:05 PM ET

Learning Objectives

* You will be able to describe the types of empathetic listening.

* You will be able to explain the difference between empathy and sympathy.

* You will be able to identify use of empathy in conversation and behaviors.

* You will be able to review how empathy makes a difference in increasing productivity and managing a positive work environment.

Empathy
• Definition
• What It Is Not
• Self-Awareness of as a Manager

Communication Styles
• Aggressive Behaviors
• Passive-Aggressive Behaviors
• Assertive Behaviors
• Leadership Style

Empathetic Listening
• Listening to
• Listening for
• Listening With

Managing With Empathy
• Individual Conversation
• In Groups/Meetings
• Communicating Needs

Mindful Practice
• Difficult Conversations
• Communicating Needs of Others
• Monitoring Self-Reactions

ASA ,HR Certification Institute ,SHRM ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Amy Nolan-Life Design by Amy