Description
Personalizing the customer experience to each individual customer will keep customers happy and employees happy too.A happy customer is not only more likely to return to your business but also to recommend it to their friends and family, ultimately increasing your customer base. On the other hand, an unhappy customer can quickly spread negative feedback, potentially damaging your reputation and deterring new customers. With the cost of acquiring a new customer significantly higher than retaining an existing one, it’s crucial to focus on keeping your customers happy. By managing critical moments, turning complaints into opportunities, and making good customer relations everyone’s business, you can improve customer retention rates and increase the value of your average customer. Ultimately, customer satisfaction can make or break a business, and it’s essential to prioritize it at all times.
Date: 2023-05-11 Start Time: End Time:
Learning Objectives