Description
Learn to recognize the common causes of conflict between peers and understand the possible steps to take after calm is restored.
Conflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to deescalate conflict in teams and workplaces.
Date: 2020-08-12 Start Time: 1:00 PM ET End Time: 2:30 PM ET
Learning Objectives
* You will be able to recognize the common causes of conflict between peers.
* You will be able to identify the six needs and whether they are being met.
* You will be able to describe the four levels of reflection.
* You will be able to explain the possible steps to take after calm is restored.