Description
Use analytics and other customer feedback resources to better understand your organization’s customer experience.As a customer service or account manager, are you frustrated with never having enough analytics horsepower supporting your initiatives? As an account manager or a billing representative, do you find yourself confused when management orders from this week are a complete 180 from last week? As an analyst, are you frustrated with producing piles of analytics and insights that ultimately don’t get used at all? Is dropping CSAT a constant topic of concern for you? In this topic, Piyanka Jain walks you through an awardwinning and trending analytics framework that will help you solve complex, multifaceted problems like dropping CSAT quickly while building bridges with partners on the other side of databusiness.
Date: 2022-03-18 Start Time: End Time:
Learning Objectives