Description
Date: 2024-04-10 Start Time: 1:00 PM ET End Time: 2:00 PM ET
Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional
$99.00
Introduction and Business Etiquette Basics
• Defining Business Etiquette and Its Impact on Your Organizations Success
• Re-Evaluate and Define Your Organizations Policies on Conduct
• Determine What Is Acceptable Behavior
Putting Your Organizations Best Foot Forward
• The Qualities of a Good Impression and How to Make It
• Using Business Etiquette to Build Relationships and Stronger Teams
• Taking Accountability for Mistakes That Could Impact Future Relations
Stepping up Professionalism in the Work Environment
• What Is Professionalism and Why Is It Important
• Actions to Incorporate to Improve Your Professionalism
Meeting Etiquette: In Person and Virtual
• How to Handle Yourself in Meetings
• Additional Ideas for In-Person Meetings
• Additional Ideas for Virtual Meetings
Questions and Answers, Final Thoughts
• Questions and Answers
• Final Thoughts
ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Cheryl Grazier, M.S.I.D., M.P.A.-Cheryl Grazier Training and Consulting, LLC
Greetings, Salutations, and Jargon: Business Etiquette for the Administrative Professional
$99.00
Description
Learn the significance of implementing professional etiquette in the workplace.
Employers spend millions of dollars on advertising, training, and customer service, yet a lack of professionalism and etiquette by their employees can sabotage all of that. Learn how we expose our own weaknesses when we fail to use proper etiquette. Rather than merely sharing a long list of rules to memorize, this information will teach you how the use of good etiquette and respect for others and yourself can be a true game changer for your team. Learn how to make a positive and professional first impression, to use appropriate communication skills that convey courtesy and respect for teammates, and more, through nuggets of wisdom interspersed with humorous true stories.
Date: 2020-10-01 Start Time: 1:00 PM ET End Time: 2:00 PM ET
Learning Objectives
First Impressions Can Shape All Future Interactions
• Learning How to Professionally Greet Others Is Key
• Professional Attire in the Workplace Has an Impact on How Others View You
• Networking Is Challenging for Many, but a Few Key Tips Can Help Make the Experience More Comfortable
Communication Is a Vital Piece of the Image You Present to Others
• Following Rules of Cell Phone and Telephone Communication Leads to Efficient and Effective Engagement
• Utilizing Email Appropriately Can Both Protect and Promote You as a Professional
• Expressing Appreciation Is Always Important
Overcoming a Faux Pas Can Be Done If You Respond Confidently and Positively
• Changing Another’s First Impression of You May Be Challenging, but Is Possible
• Apologizing for Mistakes Is Appropriate
ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Patricia Simpson-Game Changing Etiquette