Professional Services Agreements in Construction Live Webinar

Debt Collection: An Introductory Perspective

$149.00

SKU: 411250

Description

Learn who to contact and what to say in the debt collection process.
Cash is King, and in todays competitive marketplace, underperforming collectors put their entire enterprise at risk. Too often, collecting is not given the priority it deserves. Without a commitment to keeping past due accounts receivable (AR) in check, cash flow suffers. An ad hoc approach to collections is not only unacceptable but a sure way to exacerbate any problems lurking in your AR. To be successful in collecting commercial receivables, you need to put in the necessary time and follow proven best practices. You not only need to know when it is best to call and when an email will suffice, but you also need to be clear, concise, and comprehensive to get a message across to pastdue customers that will convince them to pay. Avoiding interruptions, prioritizing your work, asking the right questions, and countering customer excuses are all part of the formula for success. Being a bill collector may not be glamorous, but it is a necessary function that needs to be done well.

Date: 2024-02-22 Start Time: 1:00 PM ET End Time: 2:05 PM ET

Learning Objectives

* You will be able to identify when calls should be made and when correspondence should be sent instead.

* You will be able to effectively prioritize your collection activities.

* You will be able to explain how to increase recoveries using thirdparty collection agencies and attorneys.

* You will be able to recognize at least three things you can do today to immediately improve your collections.

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Introduction
• What Do Collections Involve?
• Collections Role in the Order-To-Cash Process
• What Makes B2B Collections Different?
• Outline of Material to Be Covered

Collection Correspondence
• Information to Share
• Messaging to Use
• The Importance of Follow-Ups

Dialing for Dollars
• Attitude: It’s Business, Not Personal
• Preparing for the Call
• Asking Questions
• Deflecting Excuses
• After the Call

Managing Your Time
• Applying the 80/20 Rule to Collections
• Calls vs. Correspondence
• Prioritization Schemes

Tips and Tricks for Collecting More
• Don’T Leave Anything on the Table
• When to Use a Collection Agency
• The Secret to Automation
• Other Tips

Conclusions
• Cash Is King
• Collections Is a Numbers Game
• Collection Requires Diligence

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CLE (Please check the Detailed Credit Information page for states that have already been approved) ,CPE ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

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David Schmidt-Ferguson Calder LLC, dba A2 Resources

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Professional Services Agreements in Construction Live Webinar

Debt Collection: An Introductory Perspective

$199.00

SKU: 407786

Description

Learn who to contact and what to say in the debt collection process.
When you think of debt collection, there is usually no positive thought that comes to mind. Yet professional debt collection is a valuable service to businesses as well as to the consumers faced with being in the collection pool. Debt collection takes knowledge of law, problem solving skills and being familiar with the psychology of how people think when experiencing delinquent debt. Now with COVID19 thrown into the mix, education and knowledge can be the greatest resource any professional debt collector can obtain while working through consumers and businesses new normal. You will take away information on how to professionally tackle the challenge of debt collection, and how to navigate through the collection process to a positive resolution while being compliant and sensitive to the challenges facing many of our consumers today.

Date: 2020-08-20 Start Time: 1:00 PM ET End Time: 2:30 PM ET

Learning Objectives

* You will be able to define right party contact through proper authentication steps.

* You will be able to discuss the debt in language the consumer would understand.

* You will be able to recognize the different types of consumers and their individual situations.

* You will be able to identify the consumer who is experiencing a difficult time due to COVID19.

What Makes Someone a Professional Debt Collector
• Knowledge
• Attitude
• Fact Finder

The Collection Process
• What Does Right Party Contact Mean?
• How Often Do I Call?
• How Often Do I Send a Past Due Letter or Statement?

Collection Technique
• Steps to a Collection Call
• When Do I Say the Mini-Miranda?

Common Excuses
• How to Respond
• Does COVID-19 Change Things

CLE (Please check the Detailed Credit Information page for states that have already been approved) ,CPE ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Micki Kell-Midwest Service Bureau, Inc.