Description
Learn how an administrative procedures manual can boost efficiency in your organization.Writing and maintaining administrative office procedures may not be exciting, fun, or appear to be revenue streams for most employees, but they are essential to the success of any business enterprise. A wellstructured office reduces miscommunications and helps to eliminate common errors. By making administrative policy a priority, organizations you will create clear policies, procedures and expectations with employee understanding and buyin, which ensures a smoothly run work environment. Recognize how an administrative office procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Administrative procedures and wellestablished expectations are a vital connection between the company’s vision and its everyday operations.
Date: 2021-07-08 Start Time: End Time:
Learning Objectives
Four Reasons Why Your Office Needs Administrative Policies
• Business Continuity
• Succession Planning
• Internal and External Audits
• Recovery Planning
Identifying the Procedures and Organization
• Is This an Organizational Policy Manual or Divisional
• Determine Daily, Weekly, Monthly, and Annual Tasks
• Track a Few of the Tasks to Determine
• Which Are Done as Part of Positions
• Done on Regular Basis
• What Procedures Are Done Repetitively
• Table of Contents
• General Policies for All Employees
• List Each Section by Division
• List Procedures for Each Section
Procedures Included to Include
• Phone Etiquette
• Business Writing
• Policies on Absences
• Breaks
• Salaries
• Benefits
• Time Management
• Creating Meeting Arrangements
Recording Procedures
• Use Template to Stay Consistent
• Be Detailed
• Use Bullet Points
Wrap Up
• What’s Next (Keep It Up to Date)
• Questions and Answers
ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Cheryl Grazier, M.S.I.D., M.P.A.-Cheryl Grazier Consulting LLC
