Creating a Successful Customer Service Plan (OnDemand Webinar)

$99.00

SKU: 407915EAU

Description

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.

Date: 2020-11-06 Start Time: End Time:

Learning Objectives

Design Your Plan
• Everything Begins With Assessment, Awareness, and Acknowledgement
• The Innovation the Organization Needs Is Already Available • Just Hidden
• Somebody Needs to Pay for the Service • Nothing Is Free

Implement Your Plan
• Leadership Role
• Critical Communication
• Absolute Commitment Is Necessary

Evaluate Your Plan
• Plan to Adapt
• Measure Results
• Support the Frontline at All Costs
• If Things Are Not Working, Focus on the Right End of the Problem

Jeffrey K. Hansler-Oxford Company Consultants