Description
Explore the guidelines for deciding when to fire which clients and how to go about it if the relationship has become problematic.Chances are that you’ve experienced a relationship with a client that either makes you uncomfortable, makes you scream, or makes you wish you’d never taken them on. Businesses often face situations where they need (or want) to terminate a client relationship for one reason or another. These reasons may range from conflicts of interest, unlawful behavior, inability to fulfill obligations, by either client or the business, or fundamental disagreements. When is the optimal time to end such a relationship? What ethical obligations should be considered in the termination of such a relationship? What steps can be taken to stay in compliance with industry best practices, and prevent pitfalls that may occur when firing a client?
Date: 2019-05-10 Start Time: End Time:
Learning Objectives
Guidelines for Deciding Whether to Fire a Client
• Repair or Replace?
• When You Should Terminate
• Violation of Law or Ethics Rules
• Impairment
• Client-Initiated Termination
• Optimal Conditions for Firing a Client
• Client Consent to Termination
• No Adverse Affect
• You’Ve Been Used
• Fundamental Disagreements
• Unfulfilled Obligations
• Unreasonable Burden
• Other Contractual Outs
Guidelines for Deciding Which Clients to Fire
• The Pareto Principal
• Opportunity Costs and Cost Benefit Analysis
• Lead, Follow, or Get out of the Way
• Communication and Expectations
Procedural Guidelines for Firing a Client
• Begin With Possible Endings in Mind
• Plan Ahead, Making It a Process
• Protect the Client’s Interests
• Remain Professional
• Consider a Referral
• Review Your Contract!
• End It Quickly
• Accommodating Unstable Clients
CLE (Please check the Detailed Credit Information page for states that have already been approved) ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Noel R. Bagwell, III, Esq.-ExecutiveLP®
