ACH Management and Fundamentals

$149.00

SKU: 400354

Description

Better understand the functionality of the ACH Network to provide excellent service to account holders.
Consistent training in electronic payments is critical to the success of any organization. Your customermember service staff is often the first point of contact for account holder questions and inquiries. Can they explain ACH to your customersmembers? Is your staff comfortable enough with their knowledge level to sell the safety, efficiency, convenience, and cost savings associated with electronic payments? It is important to thoroughly understand the functionality of the ACH Network to provide excellent service to account holders, especially when problems arise. This session provides an overview of ACH from a customermember service point of view, including defining the participants and explaining the transaction flow. An overview of ACH applications and corresponding rules and regulations will be presented to ensure a clear understanding of ACH problem resolution.

Date: 2022-09-16 Start Time: 1:00 PM ET End Time: 2:05 PM ET

Learning Objectives

* You will be able to define ACH and the participant roles.

* You will be able to describe the different types of ACH applications.

* You will be able to discuss dispute resolution with your clients.

* You will be able to explain the difference between stop payments and disputes.

ACH Defined
• History of ACH, Benefits
• Participants

Differences Between ACH Stop Payments and Disputes
• Stop Payments
• Authorization Revoked, Unauthorized
• Regulation E vs. Nacha Operating Rules

Different Types of ACH Applications
• Electronic Check Conversion (ARC, BOC, POP)
• Re-Presented Check Entries (RCK)
• Telephone (TEL) and Internet Initiated (WEB) Transactions

Case Studies
• Case Study #1
• Case Study #2

Question and Answers

CLE (Please check the Detailed Credit Information page for states that have already been approved) ,CPE ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Pamela Rodriguez-Southern Financial Exchange