by Dr. Rick Goodman | Dec 28, 2015 | Continuing Education, Customer Service, Sales & Branding, Sales Success
In the early days of Facebook, business owners could gain visibility for their brand—and communicate freely with their clients and customers—simply by posting status updates or good, informative content. Nowadays, things aren’t quite so simple. Businesses can still...
by Dr. Rick Goodman | Dec 16, 2015 | Continuing Education, Customer Service
Practicing law is high-stakes and high-intensity—which means that when things go wrong, the law firm can start to feel like a sinking ship. The natural tendency is to panic, but of course, that’s not at all a productive way to deal with the issues your firm is facing....
by Dr. Rick Goodman | Nov 24, 2015 | Customer Service, General, Personal Development
Everyone has people who rub them the wrong way—but when it’s your boss who gets under your skin, that’s especially difficult. Sadly, many of us have been there, either having bad bosses or simply bosses whose leadership styles we don’t care for. When handled...
by Dr. Rick Goodman | Nov 18, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development, Personal Success, Sales Success
Does multitasking make you more efficient? Not necessarily. While it is sometimes necessary to do several different things at once, there is compelling research that suggests a divided attention span begets low-quality work and less overall productivity. By focusing...
by Dr. Rick Goodman | Oct 15, 2015 | Business Success, Continuing Education, Customer Service, Personal Development, Sales & Branding, Sales Success
Training your employees doesn’t just make them more proficient in what they do. It makes them more engaged. It helps them feel more valued, and thus happier at work. It shows that you’re investing in their future, and it empowers them to do their work confidently....
by Dr. Rick Goodman | Oct 7, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development
There is a lot of talk about how younger employees differ from older generations—how millennials are distinct from Generation X members and from Baby Boomers. One of the key distinctions is this: More than any previous generation, younger workers desperately want to...
